Shipping Policy
We aim to deliver orders quickly, safely, and with clear communication from checkout until arrival. Delivery time and cost depend on the shipping governorate, product availability, order volume, and courier capacity.
Delivery Coverage
Shipping is currently configured for active regions in Egypt. During checkout, customers select country, governorate, and city so the system can calculate shipping and prepare delivery details correctly.
- Orders are prepared after confirmation and stock review.
- Delivery fees are calculated according to the selected governorate.
- Large or high-value orders may require additional confirmation.
- Courier delays may happen during holidays, weather issues, or peak seasons.
Estimated Time
Most confirmed orders are delivered within 2 to 5 business days. Remote areas may require additional time. If your address details are incomplete, our team may contact you before dispatch.
| Stage | What Happens | Expected Time |
|---|---|---|
| Order review | Stock and payment are checked | Same day or next business day |
| Preparation | Items are packed and assigned | 1 business day |
| Delivery | Courier delivers to address | 2-5 business days |
Receiving Your Order
Please make sure your phone is reachable and your address is accurate. When receiving the order, check the package condition before accepting it. If there is visible damage or a missing item, contact support with photos and order number.
Accurate address and phone details help us deliver faster and reduce failed delivery attempts.
Failed Delivery
If delivery fails because the customer is unreachable or the address is incorrect, the courier may attempt again or return the shipment. Additional fees may apply for repeated delivery attempts depending on courier rules.